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Important Information / GLB Privacy Statment |
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Revised May 2006
Important Privacy Policy Notice
At Allstate Workplace Division ("AWD"), we value you as a customer. We also share your concerns about privacy. We are sending this notice to explain how we treat personal information ("customer information") that is not public. This is information that we obtain from you or other sources when we provide you with products and services.
We want you to know that: we respect your privacy; and we protect your information.
We do not sell customer information.
We do not share your information with: persons; companies; or organizations
outside of AWD that would use that information to contact you about their
products and services.
We expect persons or organizations that provide services on our behalf to keep
your information confidential. We also expect them to use your information only
to provide the services we've asked them to perform.
We communicate to our employees about the need to protect your information.
We have established safeguards (these are physical, electronic and procedural) to
protect this information.
Below are answers to questions that you might have about privacy. You may be wondering...
What do we do with your information?
AWD does not sell your customer or medical information to anyone. We do not share it with companies or organizations outside of AWD that would use that information to contact you about their own products and services. If this were to change, we would offer you the option to opt out of this type of information sharing. Also, we would obtain your consent before we share medical information for marketing purposes.
Your agent or broker may use your information to help you with your insurance needs. We may also communicate with you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations in and out of AWD. This would be done as permitted or required by law. We may do this to:
Fulfill a transaction you have requested.
Service your policy.
Market our products to you.
Investigate or handle claims.
Detect or prevent fraud.
Participate in insurance support organizations (Information from a report by an
insurance support organization may be retained by that organization and
distributed to other persons.).
Comply with lawful requests from regulatory and law enforcement authorities.
These persons or organizations may include:
Our affiliated companies.
Companies that perform services, including marketing, on our behalf.
Other financial institutions with which we have an agreement for the sale of
financial products.
Other insurance companies to perform their role in an insurance transaction
involving you.
Businesses that conduct actuarial or research studies.
Persons requesting information pursuant to a subpoena or court order.
Your agent or broker.
An employer, if your premiums are payroll deducted.
The creditor who sold you insurance, if your policy is credit insurance.
What kind of customer information do we have, and where did we get it?
Much of the information that we have about you comes from you. When you perform certain transactions including electronic transactions, you may give us information such as your name, address, telephone number, e-mail address, policy number and Social Security number. These transactions include when you submit: an application for insurance; a request for insurance; a request for products and services we offer; or a request for an insurance quote. We may have contacted you by telephone or mail for additional information. We keep information about the types of services you purchase from us and our affiliates. Examples of this include premiums, fund values, and payment history. We may collect information from our website or co-branded sites. This includes your activity while using our sites and information from online collecting devices known as "cookies" (see below). We may collect information from outside sources such as consumer reporting agencies and health care providers. The information we collect may include the following:
Motor vehicle reports.
Credit reports.
Medical information.
How do we protect your customer information?
We expect any company with whom we share your information to use it only to provide the service we have asked them to perform. Information about you is also available within AWD to those individuals who may need to use it to fulfill and service the needs of our customers. We communicate the need to protect your information to all employees and agents. We especially communicate this need to individuals who have access to it. Plus, we have established physical, electronic, and procedural safeguards to protect your information. Note that if your relationship with us ends, your information will remain protected. This protection will be provided according to our privacy practices outlined in this Important Notice.
How can you find out what information we have about you?
You may request to see, or obtain by mail, the information about you in our records. If you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete from the disputed information. In order to fulfill your request, we may make arrangements to copy and disclose your information to you on our behalf. This may be done with an insurance support organization or a consumer reporting agency. You may also request a more complete description of the entities to which we disclose your information, or the conditions that might warrant such disclosures. Please send any of the requests listed above in writing to:
AWD
Policyholder Services (Privacy Section)
1776 American Heritage Life Drive
Jacksonville, FL 32224-6687
If you are an Internet user...
Our website, www.allstateatwork.com, provides information about AWD, our products, and the agencies and brokers that represent us. You may also perform certain transactions on the website. When accessing www.allstateatwork.com, please be sure to read the Privacy Statement that appears there. To learn more, the www.allstateatwork.com Privacy Statement provides information relating to your use of the website. This includes, for example:
1) our use of online collecting devices known as “cookies”;
2) how we collect information such as IP address (the number assigned to your
computer when you use the Internet), browser and platform types, domain names,
access times, referral data, and your activity while using our site;
3) who should use our website;
4) the security of information over the Internet;
5) links and co-branded sites.
We hope you have found this notice helpful. If you have any questions or would like more information, please don’t hesitate to contact your agent or write us at:
AWD
Policyholder Services (Privacy Section)
1776 American Heritage Life Drive
Jacksonville, FL 32224-6687
This notice is being provided on behalf of the following companies:
American Heritage Life Insurance Company
Holiday Life Insurance Company
First Colonial Insurance Company
Concord Heritage Life Insurance Company
Bluegrass Life Insurance Company
Kentucky Home Mutual
Acme United Insurance Company
Keystone State Life
SMA Life Assurance Company
National Guardian Life
Northbrook Indemnity Company
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